Refund policy
■ Return / Defective / Cancellation:
In the following cases,
Sorry to trouble you, but please send an email. Please contact us.
・ If the ordered product and the delivered product are different
・ If the quantity is different
・ There is a problem with the product In some cases
Defective products due to the above reasons will be replaced free of charge.
Please contact us within 7 days after the item arrives.
Email address: info@kamedajima-tachikawa.com
If there is a defect in the fabric,
If possible, please attach a photo to your email.
However, we cannot accept exchanges in the following cases.
1. It depends on the customer's convenience, such as a different image.
2. A product that has been used once.
(Washed items are considered to be used)
3. A product that has been scratched or damaged after the product has been opened.
4. Items that have passed the deadline (more than 7 days have passed since the item arrived)
[Please read before purchase]
1. Nep with small fabric is not treated as defective.
Please note.
2. We try to post photos with colors that are as close to the real thing as possible, but they may differ from the real thing.
Also, the color may look different depending on how the light hits it.
If you are interested, please contact us before ordering.
We do not accept returns or exchanges because it is different from the image.
3. Ordered products may differ from the sample, such as how the pattern appears.
In that case, it will not be the target of the problem, so please be careful
.
Also, we basically accept returns for reasons such as resizing or
that you do not like
. not.
If you have any concerns about the product, please contact us by email before ordering
.
4. If
cannot be sent to the email address registered at the time of ordering,
credit card payment has been selected and
If payment is possible, we will ship the item without contacting you.
If you have selected another payment and you cannot contact
even if you call the phone number,
We will cancel your order at our discretion.
Please note.
In the following cases,
Sorry to trouble you, but please send an email. Please contact us.
・ If the ordered product and the delivered product are different
・ If the quantity is different
・ There is a problem with the product In some cases
Defective products due to the above reasons will be replaced free of charge.
Please contact us within 7 days after the item arrives.
Email address: info@kamedajima-tachikawa.com
If there is a defect in the fabric,
If possible, please attach a photo to your email.
However, we cannot accept exchanges in the following cases.
1. It depends on the customer's convenience, such as a different image.
2. A product that has been used once.
(Washed items are considered to be used)
3. A product that has been scratched or damaged after the product has been opened.
4. Items that have passed the deadline (more than 7 days have passed since the item arrived)
[Please read before purchase]
1. Nep with small fabric is not treated as defective.
Please note.
2. We try to post photos with colors that are as close to the real thing as possible, but they may differ from the real thing.
Also, the color may look different depending on how the light hits it.
If you are interested, please contact us before ordering.
We do not accept returns or exchanges because it is different from the image.
3. Ordered products may differ from the sample, such as how the pattern appears.
In that case, it will not be the target of the problem, so please be careful
.
Also, we basically accept returns for reasons such as resizing or
that you do not like
. not.
If you have any concerns about the product, please contact us by email before ordering
.
4. If
cannot be sent to the email address registered at the time of ordering,
credit card payment has been selected and
If payment is possible, we will ship the item without contacting you.
If you have selected another payment and you cannot contact
even if you call the phone number,
We will cancel your order at our discretion.
Please note.